Use cases

Practical AI agents across customer, employee and operational workflows

Happy SemSem designs agents that support real tasks, connect with existing systems and operate within defined controls.

CS

Customer Service Agent

Answers questions, retrieves information, guides users, creates cases and escalates complex requests.

HR

Employee Service Agent

Supports policies, onboarding, leave, benefits, internal requests and HR knowledge access.

DI

Document Intelligence Agent

Extracts, classifies, validates and summarises information from contracts, forms and business documents.

KN

Knowledge Agent

Helps employees locate, compare and use trusted information across internal sources.

FI

Finance Operations Agent

Supports invoice review, reconciliations, reporting preparation and exception identification.

PR

Procurement Agent

Supports supplier information, requests, comparisons, documentation and purchasing workflows.

SL

Sales Support Agent

Prepares account research, meeting briefs, follow-ups, proposals and next actions.

OP

Operations Coordination Agent

Monitors workflows, prepares summaries, identifies exceptions and coordinates follow-up.

EX

Executive Insight Agent

Combines business information into management summaries, decisions and action lists.

QA

Quality Review Agent

Checks outputs against defined standards, policies, required fields and exception rules.

IT

IT Support Agent

Guides users, searches internal knowledge, gathers diagnostics and routes incidents.

MK

Marketing Content Agent

Supports briefs, campaign variations, product content and brand-consistent drafts.