AI maturity model

Assess capability across five maturity levels.

Understand current strengths, gaps and the practical next steps required to scale AI responsibly.

1Explore

Awareness, early ideas and limited experimentation.

2Experiment

Multiple pilots, emerging sponsorship and initial standards.

3Operationalise

Production services, defined controls and clear ownership.

4Scale

Reusable platforms, portfolio governance and broader adoption.

5Optimise

Continuous improvement, measurable value and adaptive governance.

Assessment dimensions

Strategy & value

Leadership alignment, investment priorities and business outcomes.

Technology & data

Architecture, platforms, integration and knowledge readiness.

Governance & risk

Ownership, policies, controls, approvals and oversight.

Delivery capability

Skills, methods, reusable patterns and product ownership.

Adoption & change

User engagement, role design, training and process integration.

Operations

Monitoring, support, cost, quality and continuous improvement.